As a responsible company we are working under Government guidelines for the well being of all guests and staff. We regularly revise and update these in response to the fast-changing situation regarding Coronavirus (COVID-19). We are also taking extra measures above our usual hygiene standards, to sanitise all areas.

Here is a summary of our actions taken from our COVID-19 Risk Assessment

• All customers must register using either the ‘Test & Trace app’, located in the main and rear entrances, OR sign the ‘Track & Trace slips’, in reception and bar. Anyone refusing to comply will not be served.
• Face masks must be worn to enter the building and can only be removed once seated in the restaurant or public bar, or in guest bedrooms. They must however be worn when standing or moving about, i.e. to go to the toilet. Take-away customers can only remove their masks when they have left the premises. Anyone refusing to comply will be asked to leave.
• Staff now wear either masks or visors, when serving, to conform with new regulations.
•  Tables are spaced to comply with social distancing and groups of more than six people must separate to conform with the new regulations. All surfaces are disinfected and sanitised when vacated.
• Drinks must not be ordered or consumed at the bar as we now operate a Table Service only. (We are currently developing an ordering app to aid both customers and staff).
• Antibacterial hand wash is available in all downstairs toilet/washroom facilities and every hotel room.  All customers etc MUST use the hand gel provided.
• All public areas, toilets and staff working areas, are sanitised and disinfected at regular intervals. Notices have been placed on the back of all toilet doors to instruct users to wash their hands, as per NHS recommendations.
• Guest rooms are deep cleaned, before new guests arrive, using Antiviral Disinfectant, and then locked.
• No early check-ins or late check-outs will be possible.
• No pets will not be allowed in the bedrooms or restaurant. The only exception to this rule is for service dogs etc.
• All towels and bed linen etc. are washed at the highest temperature setting, as recommended by the manufacturer.
• Clear instructions have been provided for staff about self-isolation procedures.

Please contact us if you have any questions about the extra measures that we have in place.