As a responsible company we are working under Government guidelines for the well being of all guests and staff. We regularly revise and update our response to the fast-changing situation regarding Coronavirus (COVID-19). We are also taking extra measures above our usual hygiene standards, to sanitise all areas.

Here is a summary of our actions taken from our COVID-19 Risk Assessment

• All hotel guests are asked to complete a Declaration form on arrival to ask if they have travelled from an infected area or have been in contact with someone from an infected area. Similarly, all staff are asked to complete a movement form if they have travelled outside of Alford or have entertained visitors from outside the area.
• All other patrons/visitors etc will be asked sign the registers provided, giving their name, contact telephone number, time of arrival/departure. Although, this is not a legal requirement and customers can refuse to divulge this information.
• Antibacterial hand wash, and disinfecting wipes, will be available in every hotel room.  All customers etc MUST use the hand gel provided in the reception desk, and in the bar.  The hand wash is also provided in all the downstairs toilets.
• All public areas, toilets and staff working areas, are sanitised and disinfected at regular intervals. Notices have been placed on the back of all toilet doors to instruct users to wash their hands as per NHS recommendations.
• Guest rooms are deep cleaned using a fogging machine containing Antiviral Disinfectant. Rooms are cleaned after guests have left their rooms and fogged the day before new guests arrive.  Therefore, whilst these measures are in place no early check-ins or late check-outs will be possible and pets will not be accepted.
• All Towels and Bed Linen etc. are washed at the highest temperature setting, as recommended by the manufacturer.
• Guests and Patrons, in both the Restaurant and Public Bar, are seated at a safe distance from each other, to comply with social distancing. Tables and chairs etc. are sanitised when vacated.
• Only one person will be allowed at the bar at any one time. This will allow us to comply  with social distancing . Drinks must not be consumed at the bar, bit at the tables provided.
• We have stopped handshakes and adopted social distancing
• Clear instructions have been provided for staff about self-isolation procedures.

Please contact us if you have any questions about the extra measures that we have in place.